Privacy policy
Privacy Policy – Monarch Garments
Introduction
This Privacy Policy explains how InMonarch, operating under its brand Monarch Garments, collects, uses, stores, and protects personal information provided by users (“you”, “your”) through our website, offline stores, or other interactions.
We value your trust and are committed to handling your personal data responsibly, transparently, and in compliance with applicable Indian laws.
Scope of This Policy
This Privacy Policy applies to:
- Visitors browsing our website
- Customers purchasing online or at physical stores
- Individuals enrolling in loyalty programs, promotions, or marketing initiatives
- Users interacting with us through email, phone, or messaging platforms
References to the “website” shall also apply to our physical retail stores where relevant.
Information We Collect
We collect personal information only when necessary to deliver our products and services effectively. This may include:
- Name, title, and gender
- Email address and contact numbers
- Billing and delivery addresses
- Payment-related details (processed securely via authorized payment gateways)
- Order history and transaction details
- Preferences related to products or communication
You may browse our website without providing personal information. However, placing an order or registering an account will require certain details.
Collection Through Offline Stores
Personal data may also be collected when you shop at Monarch Garments physical stores or enroll in in-store programs. By participating and not opting out, you consent to data usage as outlined in this Privacy Policy.
Purpose of Data Collection
Your information is used to:
- Process and fulfill orders
- Communicate order status and delivery updates
- Provide customer support
- Process payments and refunds
- Prevent fraud and misuse
- Improve website functionality and customer experience
- Inform you about offers, collections, or updates (subject to your preferences)
We ensure that data usage remains relevant and limited to legitimate business purposes.
Sharing of Information
We may share limited personal information with:
- Logistics and courier partners for delivery
- Payment gateway providers for transaction processing
- Technology or service providers assisting in website operations
- Group companies or authorized partners, where applicable
We do not sell or rent your personal data to third parties for marketing purposes. Information may be disclosed if required by law or pursuant to valid legal requests.
Accuracy of Information
You are responsible for ensuring that the information you provide is accurate and current. You may access and update certain details through your registered account. Please keep login credentials confidential, as we are not responsible for unauthorized access caused by negligence.
Data Retention
Personal data is retained only for as long as necessary to fulfill legal, operational, or business requirements, or as mandated under applicable laws.
Deletion of Personal Data
You may request deletion of your personal data by writing to:
Email: contactus@monarchgarments.co.in
Please include your registered mobile number for verification.
Upon successful verification, your data will be deleted in accordance with our internal processes, and confirmation will be sent to your registered email.
Marketing Communications
We may send promotional messages via email, SMS, or messaging platforms regarding our products, offers, or updates. You may opt out at any time using the unsubscribe instructions provided in the communication.
Unsubscribing from one channel does not automatically unsubscribe from others. Requests are processed within 7 working days.
Competitions & Promotions
For contests or promotions, personal data may be used to contact winners, verify eligibility, and announce results. Additional terms may apply and will be communicated separately.
Cookies & Tracking Technologies
Our website uses cookies to enhance user experience, remember preferences, and analyze traffic. Cookies do not store sensitive personal information.
You may disable cookies via browser settings; however, certain website features may not function properly without them.
We may use analytics tools (such as Google Analytics) to collect anonymized data for performance analysis and optimization.
Data Security Measures
We employ reasonable physical, electronic, and administrative safeguards to protect personal information. Data transmission is secured using encryption technologies such as SSL.
While we take strong precautions, no system is completely secure. Users are advised to protect their account credentials and devices.
Third-Party Links
Our website may contain links to external websites. Monarch Garments is not responsible for the privacy practices or content of third-party platforms. Users should review their respective privacy policies before sharing personal data.
Consent
By accessing our website, submitting information, or making a purchase, you consent to the collection and use of your personal data as described in this Privacy Policy, including communication related to transactions, even if you are registered under DND/DNC/NCPR services.
Intellectual Property
This Privacy Policy is the intellectual property of InMonarch. Unauthorized reproduction or commercial use is prohibited and may result in legal action.
Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon publication on the website. Continued use of our services constitutes acceptance of the updated policy.
Contact Details
Company: InMonarch
Brand: Monarch Garments
Registered Address:
A-13, Umaid Bhawan Palace Road
Jodhpur – 342006
Rajasthan, India
Official Email:
contactus@monarchgarments.co.in
Governing Law & Jurisdiction
This Privacy Policy shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Jodhpur, Rajasthan.
